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ORDER AND SHIPPING POLICY

All orders placed after 7:00am EST, regardless of shipping option, are processed the next business day (Monday-Friday). We cannot ship to a PO box. We observe all US national holidays.

Before you submit your order please verify that all the information you entered is correct. If you make a mistake entering your email address, your Order Confirmation, which contains valuable purchase information such as your order number and receipt of payment, will be delivered to the incorrect email address. Double check your information before you submit your order.

We will charge your credit card account upon placement of your order. 

By placing an order with us you agree that any credit card information provided by you is true and complete and you will pay the applicable listed price(s) in addition to any shipping and handling charges and applicable taxes. We accept PayPal and the following credit cards: Mastercard, Visa, Discover and American Express.

For transaction security purposes, we may require additional information about your credit card account, and we reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

Payments made by credit card are subject to the approval of the financial institution issuing the credit card. 

Airdrop Gaming shall not be liable in any way if such financial institution refuses to accept or honor a credit card for any reason. If authorization cannot be obtained for your credit card at the time of order placement, you will need to make arrangements for an alternate form of payment.

Certain orders may be subject to a verification period to protect all parties from unauthorized credit card use.

The rate charged for the shipping of your order is based on the weight of your products and your location.

For that reason, you can't see your shipping cost until you put in the all the details for your order.

Before the submitting your payment, you'll see the cost of shipping. You can still exit without placing your order.

Claims for damages to products or errors in an order must be made within 5 days of receipt. Claims for damages must first be reported to the delivering carrier (save all packing and cartons). We are not responsible for any damage to any third-party products connected to our products.

Prices listed on the Airdrop Gaming website are in U.S. dollars.
Prices and specifications of all products may change without notice. 

Separate charges for shipping and handling and/or taxes will be shown on the checkout page, Order Confirmation and/or receipt of payment. 

You should always check that the final price and selected product are correct before completing your order. 

We reserve the right to correct any mistakes in price listed on the website at any time. 

If a mistake in price is made, we will, at our sole discretion, either:

1) make reasonable efforts to notify you of the mistake and will offer you the option to purchase the product(s) at the correct price or a full refund for the portion of your order relating to the erroneously priced product(s); or 

2) reject your order. You agree that you have no claim against us or any of our agents or affiliates for failure to furnish such products at the erroneous price, and that our liability is limited to the actual price paid by you to us for the products. 

All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

Free shipping offers advertised only include shipments within the United States of America.

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

 ● Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
● Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

RETURN POLICY

Airdrop gaming offers a limited 90-day warranty on the HIPSHOTDOT.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return your item within the 30 days of your purchase.

CLICK HERE ► NO-HASSLE ONLINE RETURN PORTAL

Please email info@airdropgaming.com to request a refund and we will assign you a tracking #.

Mail your returned item to:

Airdrop Gaming

Returns Department Tracking #

733 Windridge Ct.

Zeeland, MI 49464


Include in your package a signed letter stating the reason for your return and the original receipt.

Only purchases made directly from airdropgaming.com are qualify for our 30-day satisfaction guarantee. For all other purchases, please contact your authorized reseller for merchant guarantees.

*Return exceptions* -Items that cannot be returned include the D-Series Decals and any items that have been damaged or altered. These items will not be accepted for return or exchange.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@airdropgaming.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@airdropgaming.com and send your item to: 733 Windridge Ct, Zeeland, MI, 49464, United States.

Shipping
To return your product, you should mail your product to: 733 Windridge Ct, Zeeland, MI, 49464, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


We want to make sure you're happy with what you've purchased from us. 

If there is anything wrong with the product you received, or you have questions about our products, reach out to us by email: info@airdropgaming.com Or fill out the form on the right.